OL97: Only First Call Connects with Gateway Voice Modem
ID: Q167940
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The information in this article applies to:
SYMPTOMS
When using Microsoft Outlook 97 on a Gateway 2000 computer with an internal
Telepath Fax Modem (USR Sportster Voice 33600 PnP Fax Modem), you are able
to make only one call through the modem's speakerphone during an Outlook
session.
CAUSE
There is a problem with the driver supplied for the USR 33600 Sportster
voice Modem.
RESOLUTION
Make all voice calls after the first one through the handset rather than
the speakerphone.
-or-
Restart Outlook between each voice call.
-or-
Use the US Robotics 28.8 Internal Fax driver delivered with Windows 95.
This driver does not support the Caller-ID feature.
NOTE: Outlook does not support the voice capabilities of any modem that
advertises a speakerphone capability. It provides only a telephone dialing
capability that is similar to the Phone Dialer in Windows 95/98
accessories.
MORE INFORMATION
Steps to Reproduce the Problem
- Start Outlook, using the hardware configuration above.
- In Outlook's Contact folder, click a Contact.
- Click Autodialer on the Toolbar.
- In New Call, click Start Call.
RESULTS: The modem dials and you are able to communicate through the
modem's speakerphone. After the call is completed, click End Call and the
modem hangs up. The message in the call menu dialog box returns to On Hook
and the line is disconnected.
Repeat the above process for a second call and the modem's speakerphone
does not work. Pick up the handset and click End Call and the call is
connected through the handset.
If you quit and restart Outlook, the speaker will work again for one call.
To Install the USR 28.8 Fax Driver
- Quit Outlook.
- Click Start on the Windows Taskbar, point to Settings and click Control
Panel.
- Double-click Modems and on the General tab click Add.
- In "Install New Modem" click to select "Don't detect
my modem; I will select it from a list" and click Next.
- In the Manufacturers list, click to select U.S. Robotics, Inc.
- In the Models list, click Sportster 28800 Internal and click Next.
- Complete the Wizard instructions to install the new modem driver.
REFERENCES
The Sportster Voice 33600 PnP Fax Modem is manufactured by US Robotics and
Gateway 2000 installs them in some of their computers. Both are vendors
independent of Microsoft. We make no warranty, implied or otherwise,
regarding this product's performance or reliability.
Additional query words:
OL98
Keywords : kb3rdparty kbhw Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb