OL97: Items Deleted From a Shared Mailbox Go to Wrong Folder

ID: Q168625

The information in this article applies to:
  • Microsoft Outlook 97
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

In Microsoft Outlook 97, when you delete items from a Mailbox folder of another user where you have deletion privileges, the deleted items go into your Deleted Items folder rather than that of the mailbox owner.


RESOLUTION

Outlook version 8.02 provides a Windows registry setting to switch the destination of deleted items to the mailbox owner's Deleted Items folder.


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 for Windows. This problem was corrected in Microsoft Outlook 97 version 8.02 for Windows.


MORE INFORMATION

Steps to Reproduce Problem

  1. Open a mailbox to which you have access privileges.


  2. Open a folder to which you have delete privileges.


  3. Delete an item.


RESULT: the deleted item goes into your Deleted Items folder, rather than that of the mailbox owner. This is true even if you have full rights to the other user's Deleted Items folder.

Steps to Switch the Destination of Deleted Items

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To change the registry setting:
  1. On Outlook's File menu, click "Exit and Log Off."


  2. Click Start on the Windows Taskbar, and click Run.


  3. In the Open window type REGEDIT and click OK.


  4. Move to the following entry in the registry: 
    
   HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\Options\General


  5. Right-click on the DelegateWastebasketStyle key and click Modify. If the Key is not present, see NOTE below.


  6. Change the Value data in the "Edit DWORD Value" dialog box to one of the following values:
    • 8 (stores deleted items in your folder)


    • 4 (stores deleted items in the mailbox owner's folder)




  7. Exit the Registry Editor.


  8. Restart Outlook.


NOTE: If the DelegateWastebasketStyle key is not present, create it as follows:
  1. Right-click on the General folder in the path defined in step 4 above.


  2. On the shortcut menu, point to New and click DWORD Value.


  3. Type DelegateWastebasketStyle as the name for the new key and press Enter.


  4. Return to step 5 above.


Additional query words:

Keywords : kbpatch GnlFilem
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: September 27, 1999
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