OL97: Garbled Characters in Imported CC:Mail Bulletin Board
ID: Q168767
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The information in this article applies to:
SYMPTOMS
If you import a message that contains single-byte non-English characters
such as Greek or German from a cc:Mail bulletin board, the non-English
characters do not display properly. If you send a message to yourself, the
characters are correct. This problem only occurs when the message goes
through a cc:Mail bulletin board.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97 for
Windows. This problem was corrected in Microsoft Outlook 97 version 8.02
for Windows.
MORE INFORMATION
This problem occurs under the following conditions:
- You are running the United States English version of Outlook 97 on the
Windows 95 or NT 4.0 operating systems.
- You have the Windows Regional Settings and Keyboard set to a
language that uses single-byte non-English characters, such as Greek
or German. This problem does not occur with languages such as Japanese.
- You have the cc:Mail transport service in your Outlook profile.
Steps to Reproduce Problem
Under these conditions, you can reproduce this problem with the following
steps:
- Create an entry in your Personal Address Book (PAB) for an existing
cc:Mail bulletin board.
- Compose a new mail message that contains some Greek or German
characters (depending on your keyboard settings) in the message subject
and message body, and then send the message to the bulletin board by
using the PAB entry.
- On the Tools menu, click "cc:Mail Service Tools" and then click "Import
cc:Mail Bulletin Boards" to import the bulletin board containing your
message.
The message that you sent to the bulletin board loses all of its Greek or
German characters when imported. The foreign characters appear as garbage
or scrambled characters.
Additional query words:
Keywords : CfgCCMail IntpImEx
Version : WINDOWS:97 8.02
Platform : WINDOWS
Issue type : kbbug kbprb