The information in this article applies to:
SYMPTOMSIf you attempt to open an Adobe Acrobat (PDF) file attachment that you received in a Microsoft Outlook 97 mail message, you may receive the following Acrobat Reader error message: This error occurs even if you have the Acrobat Reader installed on your computer. CAUSEThe attached file is not in Acrobat PDF format. The Acrobat Reader expects the first characters of a valid PDF file to contain the following text string: %PDF-If the sender used an attachment encoding method that is not recognized by Outlook, such as BinHex, the file string begins with: (This file must be converted with BinHex 4.0)To determine if the sender used BinHex encoding, follow the steps in the More Information section below. RESOLUTION
Have the sender change their mail attachment encoding method from BinHex to
UUencode or Multipurpose Internet Mail Extensions (MIME) before sending the
e-mail message with the attachment. BinHex encoding is a common format used
by Macintosh mail systems and is also available with the Eudora Pro mail
program. Consult the documentation for your particular e-mail program on
how to set the encoding format.
MORE INFORMATIONUse these steps to determine if your file attachment is in BinHex format or in Acrobat Reader PDF format:
Adobe Acrobat Reader is manufactured by Adobe Systems Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. REFERENCESFor more information on issues with Macintosh file attachments and Outlook, please see the following article in the Microsoft Knowledge Base: Q165115 OL97: Outlook Problems Handling Macintosh File Attachments Additional query words: wincode binhex stuffit lite light mac
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