OL97: Can't Save Attachment with Long File Name

ID: Q170798

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When saving an attachment file in Microsoft Outlook, you may get the following error message:

Can't create file: <Long File Named File -- ONLY LFN> Right-click the folder you want to create the file in, and then click Properties on the Shortcut menu to check your permissions for the folder.

CAUSE

The attachment file has a long file name and the volume, or hard disk on which you have your Temp folder does not support long file names.

RESOLUTION

Move your Temp folder to a volume that supports long file names.

MORE INFORMATION

During the save process, Outlook creates a temporary file of the attachment in your Temp folder. This file will have a name at least as long as the attachment name so the Temp folder must support long file names.

Additional query words:

Keywords : EvnTemp
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb