OL97: System Hangs When Exporting to Timex Datalink Watch

ID: Q171743

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When exporting to the Timex Datalink watch from Microsoft Outlook 97, the system may freeze up or exhibit other erratic behavior, requiring a reboot to recover.

CAUSE

This problem occurs when using the Kensington Expert Mouse (Trackball) model 64215, driver version 5.0. This behavior can also be caused by other third party applications.

RESOLUTION

Remove the Kensington Trackball driver, to revert to the Windows 95 mouse driver, while exporting to the Timex Datalink watch.

MORE INFORMATION

For information about how to contact Kensington Mouseworks, query in the Knowledge Base for one of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The Kensington Expert Mouse (Trackball) is manufactured by Kensington Mouseworks, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: hangs stuck OL98

Keywords : kbdta Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb