OL97: Rule Continues to Remove Messages After Folder Deleted

• Microsoft Outlook 97

SYMPTOMS

With the Inbox Assistant or the Rules Wizard in Microsoft Outlook 97, you can create a rule to move incoming messages which meet certain criteria to a specified folder. However, if you delete the targeted folder, the rule continues to remove the incoming messages that match the rule, from the Inbox.

CAUSE

The rule continues to move matching items to the specified folder, which is now a subfolder of the Deleted Items folder.

RESOLUTION

Delete the folder from its new location as a subfolder of the Deleted Items folder. This permanently deletes the folder and the rule will no longer function.

MORE INFORMATION

When you delete a folder in Outlook, the folder becomes a subfolder of the Deleted Items folder. The Inbox Assistant and the Rules Wizard automatically track the location of moved target folders; since the target folder is now a subfolder of the Deleted Items folder, the rule continues to move matching messages there.

REFERENCES

For more information on deleted folders, please see the following article in the Microsoft Knowledge Base:

Q163671 OL97: Deleted Folder Becomes Subfolder to Deleted Items

Keywords : GnlAddin GnlFold
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb