OL97: ErrMsg: Can't Open This Item. An OLE Registration Error...

ID: Q174123

The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

After you install the Microsoft Office 97 Service Release 1 (SR-1) Patch, when you try to open an e-mail message or a Contact, you may receive the following error:

Can't open this item. An OLE registration error occurred. The program is not correctly installed. Run Setup again for the program.


RESOLUTION

Method 1

This may be caused by a setting in a new security feature of the SR-1 Patch. To change this setting, follow these steps:
  1. On the Tools menu, click Options.


  2. Click the Attachments tab.


  3. Change the Security Method to None, and then click OK.


Method 2

This may be caused by incorrect registration of OLE. To re-register, follow these steps:
  1. Insert the Office 97 CD.


  2. Click the Start button, and then click Run.


  3. Type <cd drive letter>:\Setup.exe /y. Click OK


Additional query words: safe unsafe

Keywords : Gnlsec
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: October 8, 1999
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