OL97: Permissions Error Starting Outlook

ID: Q174125

The information in this article applies to:
  • Microsoft Outlook 97
  • Microsoft Office 97 for Windows

SYMPTOMS

After you install Microsoft Office 97, you may receive the following error when starting Microsoft Outlook 97:

Upload of offline changes could not be completed. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.
If you start Microsoft Exchange after installing Office 97, you get the same error message.


CAUSE

When you installed Office 97, you did not select the Microsoft Exchange Server Support option. The Typical installation does not automatically include these files.

-or-

The Microsoft Exchange Server service files are damaged.


RESOLUTION

Choose the appropriate method for your situation.

Microsoft Exchange Server Support Not Selected

You must install the support files to enable Outlook to use the Microsoft Exchange Server. Use the maintenance mode of Office 97 Setup to add the necessary files for Microsoft Exchange Server Support. To add the files, follow these steps:
  1. Quit all programs, including the Office Shortcut Bar.


  2. Click Start, point to Settings, then click Control Panel.


  3. Double-click Add/Remove Programs.


  4. On the Install/Uninstall tab, click Microsoft Office 97, then click Add/Remove. Click OK after you insert your CD-ROM in the drive.


  5. Click Add/Remove, then click Microsoft Outlook to select the text, and click Change Option.


  6. Click the Microsoft Exchange Server Support check box to select it then click OK and Continue.


Microsoft Exchange Server Support Selected

Replace the following files:
Etexch32.dll
Emsuix32.dll
  1. Click Start, click Shut Down, click to select, "Restart the computer in MS-DOS mode," and then click Yes.


  2. After your computer restarts, at the Command prompt, type
    cd\windows\system
    and then press ENTER.

    NOTE: If you are using Windows NT 4.0, type
    cd\windows\system32


  3. Use the MS-DOS Rename command to change the name of the file:
    ren etexch32.dll etexch32.old
    and then press ENTER.


  4. Use the MS-DOS Rename command to change the name of the file:
    ren emsuix32.dll emsuix32.old
    and then press ENTER.


Copy EMSUIX32.DLL and ETEXCH32.DLL from the CD and Change the Archive Bit

The command prompt should still read:
C:\Windows\system
  1. At the Command prompt, type:
    copy <CD drive letter>:\etexch32.dll c:\windows\system
    and then press Enter.


  2. At the Command prompt, type:
    attrib -r +a etexch32.dll /s
    and then press Enter.

    This removes the read only attribute and adds the archive attribute to the file.


  3. At the Command prompt, type:
    copy <CD drive letter>:\etexch32.dll c:\windows\system
    and then press Enter.


  4. At the Command prompt, type:
    attrib -r +a etexch32.dll /s
    and then press Enter.


  5. Restart the computer.


NOTE: The steps above apply if you use Microsoft Windows 95 or Microsoft Windows 98. For computers running Windows NT, see the REFERENCES section for more information.


REFERENCES

Windows NT installations vary depending on customer need and the type of disk partitions installed. Additional steps may be required to replace a file stored in the System32 folder. For additional information, please see the following article(s) in the Microsoft Knowledge Base:

Q164471 Replacing System Files Using a Modified Emergency Repair Disk
For more information on the cause of this error, please see the following article in the Microsoft Knowledge Base:
Q171030 XCLN: Upload of Offline Changes Could not be Completed

Additional query words: OFF97

Keywords : StpErr
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbinfo


Last Reviewed: October 8, 1999
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