OL97: Error After Installing Crystal Reports Add-In
ID: Q174975
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The information in this article applies to:
SYMPTOMS
After installing Crystal Reports for Microsoft Outlook 97, you may get the
following error:
The add-in 'C:\Program Files\Seagate Software\Crystal Reports
for Office...' could not be installed or loaded. Unable to load
'C:\Program Files\Seagate Software\Crystal Reports for Office...'.
You may be out of memory, out of system resources, or missing
a .dll file.
CAUSE
The path to the Crext32.dll file is incorrect in the Crext.ecf file.
RESOLUTION
Open the Crext.ecf file in a text editor and correct the path to the
Crext32.dll file.
MORE INFORMATIONCorrecting the Path to the Crext32.dll File
- Click the Start button, point to Programs and click Windows Explorer.
- In Windows Explorer navigate to Crext.ecf, right-click the file and
click Open on the shortcut menu.
- In the Open With list, click to select either NotePad or WordPad and
then click OK.
- Edit the path to point to the correct location of the
Crext32.dll file. The default location is:
Program Files\Seagate Software\Crystal Reports for Outlook 97
How to Obtain the Crystal Reports Programs
You can obtain Crystal Reports from the compact disc (CD) that is included
in the printed edition of the Microsoft Office 97 Resource Kit, or directly
from Seagate Software.
If You Have the Printed Edition of the Office 97 Resource Kit
The printed edition of the Microsoft Office 97 Resource Kit includes a CD
that contains Crystal Reports for Microsoft Outlook 97. You can install
Crystal Reports by following these steps:
- Insert the Tools and Utilities CD into your computer's CD-ROM drive.
- Using the Windows Explorer, go to the Outlook\Crystal folder on the CD.
- To install the Crystal Reports Designer, double-click Crwsetup.exe, and
follow the instructions on the screen.
To install the Crystal Reports Analyzer, double-click Cvwsetup.exe, and
follow the instructions on the screen.
If You Do Not Have the Printed Edition of the Office 97 Resource Kit
You can obtain a copy of the printed edition of the Microsoft Office 97
Resource Kit directly from Microsoft Press or from any other bookstore. For
information about how to order books from Microsoft Press, go to the
following address on the Internet:
http://mspress.microsoft.com/support/sup_hto.htm
Microsoft Office 97 Resource Kit
ISBN 1-57231-329-3
Recommended Price US$59.99
For information about purchasing directly from Seagate Software, go to the
following address on the Internet:
http://www.crystalinc.com/crystalreports/ Installing the Crystal Reports Add-in
- On the Tools menu, click Options.
- On the Other tab, click Advanced Options.
- In the Advanced Options dialog box, click Add-In Manager.
- In the Add-Ins dialog box, click Install.
- Click to select the Crext.ecf file and then click Open.
The default location is:
Program Files\Seagate Software\Crystal Reports for Outlook 97
- Click OK three times.
Crystal Reports is manufactured by Seagate Software, a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
Additional query words:
Keywords :
Version : WINDOWS:97
Platform : WINDOWS
Issue type :
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