OL97: Outlook Caused an Invalid Page Fault in AWFXCG32.DLL

ID: Q175314

The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When you quit Microsoft Outlook 97, you receive the error:

OUTLOOK caused an invalid page fault in module AWFXCG32.DLL at 0137:7f7ef389.
NOTE: The hexadecimal address at the end of the message may appear differently. Also, you may get the message "Invalid Page Fault in Kernel32.dll" instead, under the same circumstances.


CAUSE

There are three possible causes for this problem:

  • Microsoft Internet Explorer version 4.0 is used in conjunction with the Microsoft Fax service.


  • Microsoft Internet Explorer version 5.0 is used in conjunction with the Microsoft Fax service.


  • The Distributed Common Object Model for Windows 95 (DCOM95) that ships with Microsoft Visual C++ 5.0, Microsoft Visual Basic 5.0, and Microsoft Visual Studio 97, is used in conjunction with the Microsoft Fax service.



RESOLUTION

There are six methods to resolve this problem.

  • Remove DCOM95 from your computer.


  • Remove Microsoft Fax from your Outlook Profile.


  • Rename the Awfxcg32.dll and reinstall Internet Explorer 4.0.


  • Extract the Awfxcg32.DLL.dll file from the IE 4.0 CD cab files.


  • Obtain the Awfxcg32.exe file from the Microsoft Software Library.


  • Click Close when you receive the error message.


Remove DCOM95 from Your Computer

To remove DCOM95 from your computer, follow these steps:
  1. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.


  2. In Control Panel, double-click Add/Remove Programs.


  3. Click to select "DCOM for Windows 95" and click Add/Remove.


  4. When prompted, click Yes to restart your computer.


Remove Microsoft Fax from Your Outlook Profile

To remove Microsoft Fax from your Outlook profile, follow these steps:
  1. Quit Outlook.


  2. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.


  3. Double-click Mail and Fax, click Show Profiles, select the Profile that contains the fax service, and then click Properties.


  4. Click Microsoft Fax, click Remove, then click Yes.


  5. Click OK, then click Close.


  6. On the File menu, click Close.


Rename Awfxcg32.dll and Reinstall Internet Explorer 4.0

To rename Awfxcg32.dll and reinstall Internet Explorer 4.0, follow these steps:
  1. Click the Start button, click Shut Down, click to select, "Restart the computer in MS-DOS mode," and then click Yes.


  2. After your computer restarts, at the Command prompt, type
    cd\windows\system
    then press ENTER. NOTE: If you are using Windows NT 4.0, use
    cd\windows\system32


  3. Use the MS-DOS Rename command to change the name of the file:
    ren awfxcg32.dll awfxcg32.old
    then press ENTER.


  4. At the Command prompt, type
    cd..
    and then press ENTER.


  5. At the Command prompt, type
    win
    and then press ENTER. This will start Windows and any programs in your Startup folder.


  6. Run the Setup program for Internet Explorer 4.0. Click to select the option to Reinstall All.


This procedure will install an updated version of the Awfxcg32.dll file. The full functionality to send and receive faxes is maintained.

Extract AWFXCG32.dll from the IE 4.0 cab files

Extract a copy of the Awfxcg32.dll file from the Internet Explorer 4.0 cabinet files. To do this, follow these steps:
  1. Click Start, point to Programs, and then click MS-DOS Prompt.


  2. Type "cd\" (without quotation marks), and then press ENTER.


  3. Type the following line at the command prompt, and then press ENTER
    extract <drive>:<path>\ie4_s2.cab ie4_2.cab /l <drive2>:<path2>
    where <drive> is the drive letter in which the Internet Explorer 4.0 Setup files are located, <path> is the path to the folder in which the Internet Explorer 4.0 Setup files are located, <drive2> is the drive in which to extract the Ie4_2.cab file to, and <path2> is the location in which to extract the Ie4_2.cab file to. For example:
    extract c:\intern~1.0se\ie4_s2.cab ie4_2.cab /l c:\intern~1.0se


  4. Type the following line at the command prompt, and then press ENTER
    extract <drive>:<path>\ie4_2.cab awfxcg32.dll /l <drive2>:<path2>
    where <drive> is the drive letter in which the IE4_2.cab is located, <path> is the path to the folder in which the IE4_2.cab is located, <drive2> is the drive in which Windows is installed on, and <path2> is the location of the Windows\System folder. For example:
    extract c:\intern~1.0se\ie4_2.cab awfxcg32.dll /l c:\windows\system


  5. Type "exit" (without quotation marks), and then press ENTER.


  6. Restart your computer.


For more information about using the Extract tool, see the following article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files

Obtain the Awfxcg32.exe File from the Microsoft Software Library

For more information about obtaining and using this file, please see the following article in the Microsoft Knowledge Base: 


   ARTICLE-ID: <LINK TYPE="ARTICLE" VALUE="Q174926">Q174926</LINK> 

   TITLE     :Updated Awfxcg32.dll to Fix IPF Exiting Outlook


Click Close When You Receive the Error Message



Because this error occurs during the shutdown phase, there is no effect on your data.

Additional query words: hang crash stop

Keywords : kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: November 3, 1999
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