OL97: ErrMsg:"<path and filename>.pst could not be accessed"

ID: Q175517

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When attempting to start Microsoft Outlook 97, you may get the following error message:

Cannot start the reminder services. Unable to show reminders. The file <path and filename>.pst could not be accessed because another workstation has modified it. Close then restart all mail enabled applications.

CAUSE

Either a corrupted service in the profile or too many services in the profile may cause this problem.

RESOLUTION

Create a new profile and add the services back one at a time, testing between each.

REFERENCES

For information on creating a profile, please see the following article in the Microsoft Knowledge Base:

Q171376 OL97: How to Create a New User Profile for Outlook

For similar error messages, please see the following articles in the Microsoft Knowledge Base:

Q172489 OL97: File Locking Issue With Novell Client 32

Q156995 XCLN: PST File Cannot Be Accessed Running NetWare Client 32

Q168718 XCLN: Win95 NW Clients Disconnected from Mail on Novell

Additional query words: mailbox

Keywords : GnlAddin CfgProfl
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb