OL97: CWIMPORT.EXE Error Importing from cc:Mail

• Microsoft Outlook, versions 97, 8.0, 8.01, 8.02

SYMPTOMS

If you import messages from a cc:Mail postoffice into Microsoft Outlook 97, you may receive the following error message:

WMS Idle: CWIMPORT.EXE - Application Error The instruction at "0x00404f4df" referenced memory at "0x00000004". The Memory could not be "read".

Click on Ok to terminate the application Click on CANCEL to debug the application [ok] [Cancel]

WORKAROUND

This problem occurs when you attempt to import messages that have a body which appears as <no title>. To work around this problem try moving these messages in cc:Mail to a folder that you will not import. Then, import the other messages.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2

MORE INFORMATION

For more information on setting up and troubleshooting Outlook with a cc:Mail postoffice, please see the following article in the Microsoft Knowledge Base:

Q163290 OL97: Troubleshooting cc:Mail Connectivity in Outlook

Additional query words: 97

Keywords :
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug