OL97: ErrMsg: "No Transport Provider Was Available for Delivery to This Recipient"

ID: Q176731

The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When sending a mail message you may receive an Undeliverable message from the System Administrator. The error in the body of the message is:

No transport provider was available for delivery to this recipient.


CAUSE

There are several things that can cause this error message. They include:

  • A damaged Personal folder.


  • No mail transport service in the mail profile.


  • You are using the CompuServe mail transport.


  • You upgraded your MSN Mail from Classic to POP3/SMTP.


  • A damaged contact.


  • An apostrophe in your computer name.


  • You are not properly configured for offline folder usage.


  • The mail server is expecting the addresses to be enclosed in angle (<>) brackets.


  • Incorrect E-mail type.



RESOLUTION

To determine which of these causes produces the errors message in your case, see the troubleshooting articles in the MORE INFORMATION section later in this article.

A Damaged Personal Folder

Remove the Personal Folder from your mail profile and add a new one by following these steps:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double click Mail and Fax.


  3. Click to select the Personal Folder, then click Remove, and Yes.


  4. Click Add, Click to select Personal Folders and Click OK. Type a name for the folder and then click Open, OK, and OK.


NOTE: All mail messages, contacts, tasks, journal entries, appointments, etc., will remain in your old Personal Folder (pst). If you import information from your old pst to the new pst, damaged information may also be imported.

No Mail Transport Service in the Mail Profile

Add the proper mail transport to your mail profile by following these steps:
  1. Click Start, point to Settings and Click Control panel.


  2. Double click the Mail and Fax icon.


  3. Click Add, and then click to select the mail transport service you want to install. Click OK.


  4. Enter the information as requested for the mail transport you are installing.


You Are Using the CompuServe Mail Transport

For additional information about configuring Outlook with the Compuserver Mail Transport, click the article number below to view the article in the Microsoft Knowledge Base:
Q170694 OL97: Unable to Send Mail Using the CompuServe Mail Service

You Upgraded Your MSN Mail From Classic to POP3/SMTP

Change the E-mail type from MSN (or MSNINET) to SMTP by following these steps:
  1. Open a Contact and right-click the email address and then click Properties.


  2. Click the Address tab and next to E-mail type, type SMTP.


  3. Click Save and Close to close the contact.


An E-mail type of MSN and MSNINET will not be recognized as a valid Email type with the Internet mail transport. Thus, the error is generated.

For additional information about configuring Outlook after upgrading MSN Mail, click the article number below to view the article in the Microsoft Knowledge Base:
Q180522 OL97: Error Accessing Email Address after MSN 2.5 Upgrade

A Damaged Contact

Delete and re-create the contact. To delete the contact, follow these steps:
  1. In the Contact folder, click to select the damaged contact.


  2. On the Edit menu, click Delete, or press Ctrl+D to delete the contact.


Tp create a new contact, follow these steps:
  1. On the Contact menu, click New Contact.


  2. Enter the information into the Contact form, then click Save and Close.


An Apostrophe in Your Computer Name

To remove the apostrophe from your computer name:
  1. In Control Panel, double-click the Network icon.


  2. On the Identification tab, type a new name for your computer without the apostrophe.


You are not Properly Configured for Offline Folder Usage

To configure for offline folder usage, follow these steps:
  1. On the Tools menu, click Services.


  2. Click to select Microsoft Exchange Server, and then click Properties.


  3. On the Advanced tab, click Offline Folder File Settings.


  4. Type the path or browse to the file you want to use as the offline folder file.


  5. Click OK if you receive the following message:
    <path><filename>.ost could not be found. Would you like to create it?


  6. Click OK and on the General tab, click to select "Choose the connection type when starting"


  7. Click OK and OK.


  8. On the Tools menu, point to Synchronize and click All Folders. NOTE: You must be connected to the server for this step.


Mail Server Expects Addresses to be in Angle Brackets

Some SMTP servers require that addresses be enclosed in angle brackets. This is particularly true for older mail server systems. In addition, your e-mail name, which is defined in the Internet E-Mail information service properties, must also be enclosed in angle brackets.

For Example the e-mail addresses should have this format:

<myemailname@ISP.COM>
Check with your Internet Service Provider (ISP) for their addressing requirements.

To allow recipients with newer servers to reply to your messages, you must type your e-mail name in the Reply Name box without angle brackets.

Incorrect E-mail Type

This error message can be created if the E-mail type is something other than what the mail server is expecting. THis is the case mentioned above with the MSN mail service.

Check or Change the E-mail Type for Your Contact

  1. On the Go menu, click Contacts.


  2. Click to open the Contact that is generating the error message.


  3. Right-click the e-mail address, and click Properties.


  4. On the Addressing tab, next to E-mail type, type SMTP, if it is blank or different. There must be a value in this field.


  5. Click OK and then Save and Close.


NOTE: SMTP is the standard Internet e-mail type. If you are unsure what e-mail type you are using, contact your Internet Service Provider.


MORE INFORMATION

Troubleshooting Damaged .pst Files

For additional information about troubleshooting damaged .pst files, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q161323 OL97: Undeliverable Mail Message When Sending Internet Mail
Q161973 OL97: Troubleshooting Outlook Configuration Problems

Installing and Configuring Mail Transports

For additional information about installing and configuring mail transports, click the article number below to view the article in the Microsoft Knowledge Base:
Q162203 User Profiles and Information Services

Configuring CompuServe Mail

For additional information about configuring CompuServe Mail, click the article number below to view the article in the Microsoft Knowledge Base:
Q165229 OL97: Configuring the CompuServe Mail Information Service

Additional query words: NDR

Keywords : kberrmsg kbdta GnlCont GnlCrpt CfgIM EvnOthr
Version : :
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: January 26, 2000
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