OL97: MAPI Was Unable to Load the Information Service CCDB8.DLL

• Microsoft Outlook 97

SYMPTOMS

When you attempt to start Microsoft Outlook 97 and you use the Microsoft Outlook Support for Lotus cc:Mail, you may receive the following message:

An unexpected error has occured. MAPI was unable to load the information service CCDB8.DLL. Be sure the service is correctly installed and configured.

CAUSE

You do not have Personal Folders in your profile.

RESOLUTION

Add Personal Folders to your Profile. To add Personal Folders to your profile, follow these steps:

1. Click Start, point to Settings, then click Control Panel.



2. Double-click the Mail (or Mail and Fax) icon and on the Services tab, click Show Profiles.



3. Click to select the profile you want to add a new Personal Folders file to, and click Properties.



4. On the Services tab, click Add.



5. In the Available Information Services list, click Personal Folders, and then click OK.



6. Type a name for your new Personal Folders file with a .pst extension, and then click Open.



7. In the "Create Microsoft Personal Folders" dialog box, you can change the name for this Personal Folders file, and then click OK, OK, and then Close.

MORE INFORMATION

For more information on Profiles and Personal Folders, please see the following articles in the Microsoft Knowledge Base:

Q162203 User Profiles and Information Services

Q162206 Working with Personal Folders

Q171377 How to Create a New Personal Folders File for Outlook

Q171231 How to Move Your Personal Folders File to a Network Server

Additional query words: error err msg

Keywords : CfgProfl CfgCCMail
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb