OL97: OmniPage Add-in Causes Error Launching Outlook

ID: Q179990

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose

SYMPTOMS

When you start Microsoft Outlook 97 you receive the following error:

The add-in "c:\omnipage for Windows 95\opexch32.dll" could not be installed or loaded. Unable to load 'c:\omnipage for Windows 95\opexch32...". You may be out of memory, out of system resources, or missing a file.

After you click OK, Outlook runs normally.

CAUSE

You have used and then removed OmniPage Pro for Windows 95 scanner software version 8.0. This process didn't completely update the system configuration when the OmniPage software was removed or uninstalled.

RESOLUTION

To resolve this problem, follow these steps:

On the Tools menu, click Options and on the General tab, click Add-in Manager.

Click to select OmniPage Fax and click Remove.

Quit Outlook.

When you restart Outlook you will not receive the error mentioned above.

MORE INFORMATION

Outlook add-ins have several components. Typically there is an extended configuration file (.ecf) and a code library (.dll). In the scenario described above the .ecf file is still present while the .dll has been removed.

OmniPage Pro 8.0 is manufactured by Caere Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: ol98 ol20 ol2k

Keywords : kb3rdparty kbdta Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb