OL97: MAPI Service Error in GWMSPI.DLL Starting Outlook

ID: Q180347

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When you start Microsoft Outlook 97, the following error message appears:

Unable to open your default mail folders. MAPI was unable to load the information service GWMSPI.DLL

If you click OK, Outlook fails to start.

CAUSE

You have installed client support for Novell GroupWise and Outlook 97 on the same computer and messaging services for both products were installed in the same profile.

RESOLUTION

Create two separate Windows Messaging profiles, one for Outlook and one for GroupWise.

MORE INFORMATION

The error message described in the Symptoms section occurs without respect to the installation order.

GroupWise is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REFERENCES

For information on managing Outlook and GroupWise on the same computer, please see the following article in the Microsoft Knowledge Base:

Q174918 OL97: Using GroupWise and Outlook on the Same Computer

For information on compatible mail systems, please see the following article in the Microsoft Knowledge Base:

Q159706 OL97: Using Microsoft Outlook with Different Mail Systems

Additional query words:

Keywords : kb3rdparty Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb