OL97: Smart Quotes May Not Display Correctly

ID: Q182458

The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

Quotation marks do not display correctly. They appear as garbled text or as question marks.


CAUSE

You are using Microsoft Word 97 as your e-mail editor with Smart Quotes enabled. The receiving e-mail client does not support the Windows code page.


RESOLUTION

To display the quotation marks correctly, choose one of the following:

  • Disable the Smart Quotes feature within Word.


  • Do not use Word as your E-mail editor.


For more information on Word AutoFormat, please see the following article in the Microsoft Knowledge Base:
Q139564 WD97: How to Disable Word AutoFormat Features
To disable Word as your e-mail editor, follow these steps:

  1. On the Tools menu, click Options.


  2. On the General tab, click to clear "Use Microsoft Word as the e-mail editor."


Additional query words:

Keywords : GnlFrmt Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: January 31, 2000
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.