OL97: ErrMsg: Unable to Initialize the DAO/Jet DB Engine

ID: Q184763

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" and without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you use Microsoft Outlook on a Compaq Presario 1600, 1700 or 4800 series computer, or a Gateway 2000 computer equipped with a Telepath voice modem, you may receive the following error message:

Unable to initialize the DAO/Jet db engine.

CAUSE

The Compaq Address Book or Compaq Phone Center may be corrupted or missing, or the telephony software used by the Telepath modem may be incompatible.

RESOLUTION

Choose one of the following methods.

Remove the Compaq or Telephony Address Book

To remove the Compaq Address Book service from the profile, follow these steps:

On the Tools menu, click Services.

On the Services tab, click Compaq Address Book or Telephony Address Book, and click Remove.

Click OK.

Obtain a Compaq SoftPaq

If you use a Compaq 4800 series computer, obtain and install the Compaq SoftPaq Number SP6266. This utility and information about its installation and use is available on the Compaq Web site at the following Web address:

http://www.compaq.com/athome/support/softpaq/pages/SP6266.html

If you use a Compaq 1600 series computer, obtain and install the Compaq SoftPaq Number SP4274 (SP4274.exe). This utility and information about its installation and use is available on the Compaq FTP site at the following address:

ftp://ftp.compaq.com/pub/softpaq/allfiles.html

NOTE: Microsoft does not provide any support for these utilities. Contact Compaq for questions or answers to any problems you may experience.

MORE INFORMATION

In the United States, call 800-652-6672 for Compaq technical support during the warranty period. Information about other Compaq support options can be found at the following Web address:

http://www.compaq.com/athome/support/contact.html

For Gateway technical support online, visit the following Web address:

http://www.gateway.com/home/support/contact_tech

Compaq Address Book and Compaq Phone Center are manufactured by Compaq Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Gateway 2000 computers are manufactured by Gateway 2000, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: DA0 Outlook Express Win98 Windows 98

Keywords : Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb