OL97: First Run Hangs While Creating Sample Items

• Microsoft Outlook 97

SYMPTOMS

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

After starting Microsoft Outlook 97 for the first time the computer may stop responding (hang) with the message "Creating Sample Items" displayed.

CAUSE

You are using a Compaq Presario computer with the Compaq Telephony Application Programming Interface (TAPI) service implemented in the Telephony control panel.

RESOLUTION

Disable the Compaq TAPI service. To disable the telephony service, follow these steps.

1. Quit Outlook if it is currently open.



2. Click the Start button, point to Settings, and then click Control Panel.



3. Double-click Telephony.



4. Click "Compaq Telephony Service Provider," click Remove, and click OK.



5. Close Control Panel, and restart your computer.

MORE INFORMATION

Presario is manufactured by Compaq, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REFERENCES

For more information on Compaq TAPI issues, please see the following article(s) in the Microsoft Knowledge Base:

Q176475 OL97: Editing Contact Phone Number Causes IPF in Mso97.dll

Additional query words:

Keywords : EvnOdr EvnHdwr StpErr
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb