OL97: Mapi32.dll Problem with CC:Mail Version 8

ID: Q186082

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you install Microsoft Outlook 97 over an existing installation of Lotus cc:Mail client version 8, on a workstation using Microsoft NT version 4.0, Service Pack 3, neither Outlook nor cc:Mail function properly.

CAUSE

The version of Mapi32.dll that Outlook installs is incompatible with certain cc:Mail files.

RESOLUTION

Place a copy of the older (cc:Mail) Mapi32.dll (ver. 4.00.834.839) and a copy of the newer (Outlook) Mapisp32.exe (ver. 5.5.1960.0) in the same folder as Wmail32.exe. Keep the newer (Outlook) version of Mapi32.dll in the <System Path>\System32 folder.

MORE INFORMATION

Although the cc:Mail client will work without Mapisp32.exe in the folder with Wmail32.exe, the cc:Mail client will start significantly quicker.

cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REFERENCES

For more information on troubleshooting cc:Mail, please see the following article(s) in the Microsoft Knowledge Base:

Q163290 OL97: Troubleshooting Cc:Mail Connectivity in Outlook

Additional query words:

Keywords : Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb