OL97: Remotely Possible Software Causes Blank Screen

ID: Q187263

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When you attempt to view the Folder List in Microsoft Outlook 97, running under Microsoft Windows NT 4.0, the screen becomes blank.

CAUSE

You installed "Remotely Possible" by Computer Associates, on a computer with which contains Outlook 97.

RESOLUTION

To resolve this issue, use one of the following methods:

Method 1

Remove the software, Remotely Possible.

Method 2

Follow the suggestions outlined in the following articles:

Q181794 Stop 0x00000050 Caused by Remotely Possible Software

Q162577 C0000143 MISSING DISPLAY_DRIVER.DLL

Q142652 Windows NT 4.0 Readme.wri File (Part 5 of 5)

Remotely Possible is manufactured by Computer Associates, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords : kb3rdparty
Version : WINDOWS:97; WINNT:4.0
Platform : WINDOWS winnt
Issue type : kbprb