OL97: Sample Applications Forms on Exchange Server CD Cause Outlook to Hang

ID: Q187472

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

If you use the 16-bit Exchange Forms Designer Sample Applications forms located on the Microsoft Outlook 8.03 compact disc, or the Microsoft Exchange Server version 4.0 or 5.0 discs, or any other 16-bit form, and you attempt to close one of the forms or delete an open item created from one of these forms, Microsoft Outlook 97 hangs. You must be running Outlook on Microsoft Windows NT for this to occur.

CAUSE

When the form is closed or the item is deleted, it waits for Outlook to release its handles to the form's resources. Outlook never releases the handles so the form appears to hang.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   Component: Outllib.dll

   File Name     Version
   -----------------------
   Outllib.dll   8.4 Fix for 8.03

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 on the Microsoft Windows NT platform.

Additional query words: 97 freeze frozen locks hung

Keywords : FmsProb
Version : WINDOWS:97
Platform : winnt
Issue type : kbinfo