OL97: ErrMsg: The Address List Could Not Be Displayed

• Microsoft Outlook 97

SYMPTOMS

When clicking To:, Cc:, or Bcc, to address an e-mail message, you may get the following error:

The address list could not be displayed

CAUSE

This can be caused by a missing or damaged Outlook Address Book service in your e-mail profile.

MORE INFORMATION

The Outlook Address Book service is an address book automatically created from contacts in the Contacts folder. This is the address book you see when you open the Address Book on the Tools menu. The contacts are listed under Outlook Address Book. If the Outlook Address Book becomes damaged, or is removed, or not added to the e-mail profile, you can get the error above. If the Outlook Address book is already installed and you get the error message, remove it and then add it back in.

To Remove and Add the Outlook Address Book

1. Click Start, point to Settings, and click Control Panel.



2. Double-click the Mail (or Mail and Fax) icon.



3. Click to select Outlook Address Book, and then click Remove. If the Outlook Address book is not listed skip to step 7. Click OK to the warning message.



4. Click OK to close the Mail control panel.



5. Click Start, point to Settings, and then click Control Panel.



6. Double-click to open the Mail (or Mail and Fax) icon.



7. Click Add. Click to select Outlook Address Book, and then click OK. Click OK when prompted that you will need to quit and restart Outlook for the changes to take effect.



8. Click OK to close the Mail control panel.

Q188509 OL98: (CW) Error Message Attempting to Display Address List

Additional query words: error

Keywords : kberrmsg
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb