OL97: Custom Forms are No Longer Listed on the Compose Menu

• Microsoft Outlook, versions 97, 8.03

SYMPTOMS

When using Microsoft Outlook 97 version 8.03.4629 and applying the following QFE files, custom forms are no longer visible on the Compose menu.

 File name      File version  File date           File size
 -----------------------------------------------------------
 emsmdb32.dll   5.5:2203.0    04/15/98   08:35a   539,408
 emsui32.dll    5.5:2199.0    04/09/98   08:54a   123,664
 emsuix32.dll   8.0:2199.0    04/09/98   08:57a   556,816
 mapi32.dll     5.5:2199.0    04/09/98   08:58a   877,328
 mspst32.dll    5.5:2199.0    04/09/98   08:59a   586,000 

RESOLUTION

Install the Microsoft Office SR-2 patch.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97, 8.03.4629 after applying the above QFE files. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2

Additional query words: missing gone

Keywords :
Version : WINDOWS:8.03,97
Platform : WINDOWS
Issue type : kbbug