OL97: Lotus cc:Mail 7.x, 8.x Hangs If Outlook 97 SR-2 Installed

ID: Q194455

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

If you install Microsoft Outlook 97, Service Release 2 (SR-2), on a computer that has Lotus cc:Mail 7.x or 8.x installed, cc:Mail may stop responding when connecting to a cc:Mail post office and you may receive the following message:

A fatal error has occurred. The program will be shut down C0000005 - BFF7B983

If you click OK, cc:Mail will close.

If you click behind the error message and into the cc:Mail 8.x software, you can access the post office. However, if you create a new message and click send, you may receive the following message:

WMAIL32 caused an invalid page fault in module KERNEL32.DLL At <address>.

CAUSE

Outlook installs new Messaging Application Programming Interface (MAPI) files, which are incompatible with the Lotus cc:Mail transport provided with cc:Mail client. The Lotus cc:Mail clients 7.x/8.x use version 4.x (4.00.993.3 or 4.00.834.839).

RESOLUTION

The resolution below allows cc:Mail 8.x/7.x to coexist with Outlook:

Place a copy of the Outlook Mapisp32.exe file from the Windows\System folder, in the same folder as the Wmail32.exe file.

Place a copy of the older Mapi32.dll file in the same folder as the Wmail32.exe file. The older file is version 4.00.993.3 from the Office 97 compact disc, or version 4.00.834.839 extracted from the Lotus cc:Mail compact disc at
<CD-ROM drive>:\winmail\r8win32\win95\wmset1.cab
where <CD-ROM drive> is the drive letter for your CD-ROM drive.

Keep the Outlook version of Mapi32.dll and Mapisp32.exe, in the Windows\System folder.

Restart the computer.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hang hung crash crashed crashes locks locked frozen freezes crashing quit quits stopped auto lockup freeze break respond waiting memory stops responding hangs lock up fail

Keywords : CfgCCMail Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb