OL97: Error Creating AutoSignature as Roaming User

ID: Q195581

The information in this article applies to:

SYMPTOMS

You are a roaming user on a Microsoft Windows NT network and when you try to create an AutoSignature you receive the following error:

Outlook caused an invalid page fault in module MSO97.DLL

The network folder where AutoSignature files are to be stored either does not exist or you do not have sufficient rights to this folder.

The network administrator will need to create the folder or assign you read/write access to the folder if it exists.

The folder for storing roaming user settings is stored in the Registry in a custom key created by the administrator for each roaming user.

For more information on configuring roaming users in Outlook, please see the following article in the Microsoft Knowledge Base:

Q167397 OL97: (CW) Set Up Outlook for Multiple or Roaming Users

For more information on roaming users on Windows NT networks, please see the following article(s) in the Microsoft Knowledge Base:

Q161070 Step by Step Roaming Profiles Configuration

Additional query words:

Keywords : EvnNtw
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb