OL97: ErrMsg: Outlook Caused an IPF in Module Mso97.dll

ID: Q199684

The information in this article applies to:

Microsoft Outlook 97


*********************************************************************
**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
*********************************************************************

SYMPTOMS

When using a shortcut on the Outlook Bar to browse to a folder that is several levels deep, you may receive the following error message when attempting to open a file:

Outlook caused an invalid page fault in module mso97.dll

MORE INFORMATION

Outlook Bar behavior problems include shortcuts that do not work, or error messages when you use the Outlook Bar. You can rebuild the Outlook Bar by starting Outlook with the command line switch, /ResetOutlookBar.

To Rebuild the Outlook Bar

NOTE: Rebuilding the Outlook Bar will remove any custom shortcuts you may have added.

Quit Outlook.

Click Start, and then click Run.

In Open, type:
```
Outlook.exe /resetoutlookbar 
```
NOTE: There is a space character between Outlook.exe and the forward slash (/).

Click OK.

REFERENCES

For more information about command line switches, type control what happens when you start Outlook in the Office Assistant, click Search, and then click to view the topic, or see the following article in the Microsoft Knowledge Base:

Q156982 OL97: Additional Command-Line Switches

Additional query words:

Keywords : kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb