OL97: DBCS Becomes Garbled Text in Appointment Location Field

ID: Q230690

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When a user types DBCS characters in the Appointment Location field, the characters become garbled if Outlook.exe has been hooked. For example, the IntelliPoint driver hooks all program windows to acquire scroll bar windows message. If a user installs the IntelliPoint driver, DBCS characters change to characters that you do not intend to use.

CAUSE

Outlook mishandles windows message on its message loop and changes the wrong characters.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The Japanese version of this fix should have the following file attributes or later:


File name      Version
------------------------
Outllib.dll    8.04.6419

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug