XCLN: Outlook 8.03 Stays in Memory after Exiting

ID: Q230753

The information in this article applies to:

Microsoft Outlook for Windows 3.x, Exchange Server Edition, version 8.0

SYMPTOMS

Outlook will not exit from memory after you start a custom form and drag an attachment into the rich text format (RTF) body of that form.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Outlook 97 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Outllib.dll

File name	Version
Outllib.dll	8.04.00.5725

WORKAROUND

A reference to the form was not being released.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook for Windows 3.x, Exchange Server Edition 8.0.

This problem is also fixed in Microsoft Outlook 98.

Additional query words:

Keywords :
Version : WINDOWS:8.0
Platform : WINDOWS
Issue type : kbbug