OL97: Error in Riched20.dll When Starting Outlook

• Microsoft Outlook 97

SYMPTOMS

When you start Outlook, you receive the following error message:

Outlook caused an Invalid Page Fault in module Riched20.dll

CAUSE

The first message in your Inbox contains content that cannot be displayed in the Preview Pane.

RESOLUTION

Start Outlook with the Preview Pane deactivated and then move the message to a different location.

MORE INFORMATION

To deactivate the Preview Pane, follow these steps:

1. On the Windows Start menu, click Run. In the Open box, type "Outlook:Contacts" (without the quotes). This starts Outlook in a folder other than the Inbox.



2. On the Tools menu, click Options, and then click the General tab.



3. Click Add-in Manager, and then click to clear the Preview Pane check box. Click OK, and OK again. On the File, menu, click Exit and Log Off.



4. Restart Outlook, and then locate the first message in your Inbox. Move the message to another folder location, or delete the message.



5. Repeat the steps you followed in steps two and three, clicking to select the Rules Wizard check box. Click OK, and click OK again.



6. On the File menu, click Exit and Log off. When you restart Outlook, the error should not occur.

Additional query words:

Keywords : kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb