OL97: File Save Errors Using IFM Results in Data Loss

ID: Q239776

The information in this article applies to:

Microsoft Outlook 97
Microsoft Office 97 for Windows

SYMPTOMS

If you use the Outlook Integrated File Management (IFM) to open Office documents located on shared network drives, you may receive the following error if you save the files to the remote server location

<program> cannot complete the save due to a permissions error.

where <program> is the program that is being used to open the remote document. The network path to the saved file is listed immediately after the error message.

Office documents that are opened and saved in this manner are subsequently damaged. The error condition will occur with all programs in the Office 97 suite.

RESOLUTION

To avoid this error and damage to your Office documents, avoid opening and saving such files using IFM.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was corrected in Outlook 2000.

MORE INFORMATION

IFM is a feature which allows you to access to the file system on your computer, including any mapped network drives, from within Outlook. This feature is available on the Other Shortcuts tab of the Outlook Bar.

The error mentioned will occur with Office files in the following two scenarios:

Multiple Saves in One Editing Session

If you open a document using IFM, make changes, and save the file while it is open, you will usually receive the error after you save the file a second time.

Saving Files After Opening and Closing from the Same Location

If you open a file, make changes, and then close the file, you will receive the error after you perform the same action on the second or third attempt.

As described in the "Symptoms" section, once the error occurs, the Office document is damaged. After the error, a temporary file will remain in the folder where the original file was located. This temporary file will not contain any recognizable information from the original file.

Additional query words:

Keywords :
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug