OL97: Messages with Multiple Attachments Sent to AOL Users Do Not Display Correctly

ID: Q242945

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

Messages with multiple file attachments sent to America Online (AOL) users, are not received in a readable format.

CAUSE

AOL combines the text of the message and the attachments into a single MIME file (.mim). There are no viewers for files of this type.

WORKAROUND

Use one of the following methods to work around this issue:

Send multiple messages that have only one attachment each to AOL users.

Combine the multiple attachments into one compressed file (see the "References" section).

Advise any AOL users who receive messages as MIME files to open them using WinZip, by Nico Mak Computing, Inc., in Classic mode. The message text and all of the attachments are displayed intact.

NOTE: If you run WinZip in Wizard mode, it does not open this type of file.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

For additional information on compression utilities, click the article number below to view the article in the Microsoft Knowledge Base:

Q184126 OL970: Attachments Are Not Compressed by Outlook

Additional query words: 97

Keywords :
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug