OL97: Cannot Forward Unencrypted E-mail in Signed and Sealed Format Using Rules

• Microsoft Outlook 97

SYMPTOMS

When you receive unencrypted e-mail in Outlook 97 (that is, e-mail that has not been digitally sealed) from another user, you can manually forward that e-mail to another security-enabled user after signing and sealing it. However, if you attempt to forward that mail as signed and sealed by using either a server-based or a client-based rule, it is not forwarded.

CAUSE

This behavior is by design. You can use rules only to forward normal (that is, non-secure) mail messages as non-secure messages. Non-secure mail messages cannot be forwarded as signed and sealed messages using rules.

NOTE: Messages that have been only signed but not sealed can also be forwarded to both a security-enabled user and to a user who is not security-enabled.

WORKAROUND

To work around this problem, forward the message manually. If you have digital security enabled, and your recipient is also security enabled, the mail can be sent digitally signed and sealed. Also, ensure that you pick the recipients from the Contacts folder, not from the global address list.

MORE INFORMATION

In Outlook 97, you can choose to digitally sign and seal all outgoing e-mail. This is done as follows:

1. On the Tools menu, click Options.



2. Click the Security tab.



3. Click to select the Encrypt message contents and attachments check box.



4. Click to select the Add digital signature to message check box.



5. Click Apply.



6. Click OK.

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Additional query words:

Keywords : kbui
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb