OL2000: Troubleshooting Forms That Don't Run on Other Computers

ID: Q201083

The information in this article applies to:

Microsoft Outlook 2000

SUMMARY

This article describes troubleshooting tips that you can use when an Outlook forms solution works on your development computer, but does not work properly on another person's computer.

MORE INFORMATION

Use the following troubleshooting tips to solve problems with your programming solution.

VBScript Version

If your solution involves forms that use Visual Basic Scripting Edition (VBScript), you may need to make sure that all computers are using the same version of VBScript that is used on your development computer. For example, if you used the With...End With construct with VBScript 5.0, the form will not work correctly on Outlook 98 computers unless VBScript 5.0 has been installed on those computers, either directly or indirectly via another program.

For more information about VBScript versions, please see the following article in the Microsoft Knowledge Base:

Q198355 OL2000: General Information About Using VBScript with Outlook

Controls

If your solution uses any controls, check to see if the controls are properly installed on all user computers. Are they the same version? Ideally, unless you are only using the "Forms 2.0" controls that are installed by Microsoft Office, you should require your users to run a setup program to make sure all of your controls are installed correctly. Both Visual Basic and Microsoft Office Developer include tools to create custom setup programs.

Permissions or User Rights

Make sure that any user experiencing problems has proper permissions or rights to use any public folders or other resources that your solution uses.

Send Form Definition with Item

If your solution sends forms from one user's computer to another, did you enable the "Send form definition with item" option on the form Property tab when in design mode? If not, you or the users must properly install the form so that it is available for the other users.

Did you use Rich Text Format (RTF)? Check the recipient's E-mail Properties and ensure that "Always send to this recipient in Microsoft Outlook rich-text format" is checked.

Read Layout

Mail message and post forms have separate Compose and Read pages by default. If you want the form to have one view when it is created or read, turn off the Separate Read Layout setting on the Layout menu when the form is in design mode. Depending on the type of form, this setting may be on or off by default.

REFERENCES

For additional information about available resources and answers to commonly asked questions about Microsoft Outlook 2000 solutions, please see the following article in the Microsoft Knowledge Base:

Q146636 OL2000: Questions About Custom Forms and Outlook Solutions

Additional query words: OutSol OutSol2000 machine OL2K

Keywords : kbsetup kbdta OffVBS
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbinfo