WD2000: Can't Access Mail Merge Data Source on Banyan Network

ID: Q189197

The information in this article applies to:

Microsoft Word 2000

SYMPTOMS

A mail merge data source can't be edited from and will not be attached to a mail merge main document if the data source is saved on a Banyan network.

WORKAROUND

To work around this problem, do one of the following:

Method 1

Create and save your mail merge data source on a local hard disk or a non-Banyan network drive.

Method 2

Install the April 1997 or later Banyan Client for Windows 95 update.

NOTE: Windows 95 does not install a Banyan client.

To obtain the Banyan Client for Windows 95 update, please contact Banyan or visit the Banyan Web site at the following address:

http://www.banyan.com

For information about how to contact Banyan, query in the Knowledge Base for the following article:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When a mail merge data source is created and saved to a Banyan network drive, the file appears to be saved correctly. After the file is saved, the mail merge feature does not prompt you to edit the data source, and the data source is not attached to the mail merge main document.

The data source was saved to the Banyan network drive, and you are able to open the file as a regular document in Word. However, you can't attach the file as a data source and no error message appears.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q123877 How to Set Up Banyan VINES in Windows 95

Q202947 OFF2000: Networks Supported by Microsoft Office 2000

Additional query words:

Keywords : kbinterop kbdta wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug