WD2000: Problems with Document Based on Contemporary Memo Template

• Microsoft Word 2000

SYMPTOMS

When you are working on a Microsoft Word document based on the Contemporary Memo template, the following can occur:

• The floating picture within the template disappears.


-and-


• When you run the Undo Update Fields command, Microsoft Word presents one of the following error messages:


On Windows 95/98:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details, the following message appears:


WINWORD caused an invalid page fault in MSO9.DLL at 015f:308cfad5.

NOTE: The actual memory address may vary.

On Windows NT 4.0:

An application error has occurred and an application error log is being generated.

WINWORD.exe

Exception: access violation (0xc0000005), Address: 0x308cfad5

CAUSE

This problem occurs when the Automatically update document styles option has been turned on in the Templates and Add-ins dialog box.

WORKAROUND

To work around this problem, do not select the Automatically update document styles check box in the Templates and Add-ins dialog box. You can find this setting by clicking Templates and Add-Ins on the Tools menu.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: crash crashes hang hangs fail fails

Keywords : kbdta kbtemplate wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug