WD2000: View Merged Data Fails After Using Find Record

ID: Q211491

The information in this article applies to:

Microsoft Word 2000

SYMPTOMS

After you use the Find Record button on the Mail Merge toolbar (with the View Merged Data button selected), the merge fields in the merge document are no longer updated when you click the First Record, Previous Record, Next Record, or Last Record buttons. (All of these buttons are available on the Mail Merge toolbar.)

When these symptoms appear, merging to a new document or to the printer fails. When you click the Merge to New Document button on the Mail Merge toolbar, you may receive the following error message:

Word could not merge the main document with the data source because the data records were empty or no data records matched your query options.

When you click the Merge to Printer button on the Mail Merge toolbar, you receive no error message, the Printer icon does not appear in the lower-right corner of the taskbar, and nothing is printed.

This behavior also occurs if you are attempting to merge to a new document or to the printer by using the Mail Merge Helper.

For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

Q211729 WD2000: ErrMsg: Word could not merge the main document...

WORKAROUND

You can update the merge fields manually. As you cycle through the View Merged Data buttons on the Mail Merge toolbar, select the fields and press F9. However, you must quit and restart Word to fully restore the functionality of the First Record, Previous Record, Next Record, and Last Record buttons on the Mail Merge toolbar and to restore the ability to merge to a new document or to the printer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbtool kbdta kbmerge wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug