WD2000: Word Cannot Retrieve the Business Address from Outlook

• Microsoft Word 2000

SYMPTOMS

In Microsoft Outlook 2000, you can set the mailing address to a Business, Home, or Other address. If you set the Microsoft Outlook Home address with the This is the mailing address setting, you cannot use the Insert Address button to insert the Outlook Business address in Microsoft Word 2000.

WORKAROUND

In Outlook, use the following steps to change the designation of the This is the mailing address setting to the Business address:

1. Start or switch to Outlook, and then click Contacts in the Outlook bar.



2. Double-click a name, and click the General tab.



3. Click the menu for the type of address.
   
   You should see the three choices of Business, Home, and Other. Click Business.



4. Select This is the mailing address.



5. Click Save and Close.



6. Minimize or close Outlook.



7. In Word, click the Insert Address button.



8. In the Select Name dialog box, click the down arrow next to Show Names from the, and click Contacts (under the Outlook Address Book item).



9. Click to select the name that you want to use, click the Mailing button, and click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The Insert Address button can be accessed by any of the following ways:

• On the Tools menu, click Envelopes and Labels.
  
  -or-



• In the Letter Wizard, use the Recipient Info tab.
  
  -or-



• Place the Insert Address command or button on a toolbar.

Q214219 WD2000: How to Add the Insert Address Button to a Toolbar

Q212345 How to Modify the Layout of an Address Book Entry

Q211935 WD2000: Error Message: "Word Could Not Insert the Address..."

Q211424 WD2000: Matching AddressLayout Fields to Outlook Contact Fields

Additional query words:

Keywords : kbinterop kbusage kbdta wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug