WD2000: Can't Print Multiple Copies

ID: Q212316

The information in this article applies to:
  • Microsoft Word 2000

SYMPTOMS

You cannot print multiple copies of your document when you print to any of the following printers:

  • Brother 4500 ML Laser


  • Brother HL 960


  • Brother HL630


  • Brother HL640


  • Epson Stylus 600 Inkjet Color


  • Hewlett-Packard DeskJet 1200C, Hewlett-Packard 1600 printers


  • Hewlett-Packard DeskJet 550C, 560C, 660C, 693C, 694C, or 855C using the legacy printer drivers, 870CSE


  • Hewlett-Packard LaserJet 5M, Standard


  • Hewlett-Packard LaserJet 5P, using the HPPCL5MS printer driver version G.1.20


  • Hewlett-Packard LaserJet 6MP


  • Hewlett-Packard OfficeJet SERIES


  • NEC SilentWriter II model 90 PostScript printer, using the Windows 95 printer driver



CAUSE

There are three possible causes of this problem:

  • You are using a Windows 3.1 or old printer driver.


    • -or-
  • The registry key that contains Word settings is corrupted.


    • -or-
  • The printer you are using does not support printing multiple copies.



NOTE:
When Word is set to print multiple copies, it queries the driver to determine whether the printer itself supports printing multiple copies, this being much faster than sending multiple copies of the job. If the answer is affirmative, Word instructs the printer to "print this N times". If not, Word sends the whole print job N times instead. (Applications such as WordPad do not query the driver and send the job N times, regardless.) What appears to be happening when the setting to print multiple copies fails, is that Word is getting a bogus answer from the driver, so that Word sends "print this N times" when in fact the printer doesn't support multiple copies.


WORKAROUND

To work around this problem, use the appropriate method for your situation.

Method 1: Upgrade to the Current Printer Driver for the Version of Windows You Are Using

Use either of the following methods.

  • Download and Install an Updated Printer Driver:

    For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

    ARTICLE-ID: Q119591
    TITLE : How to Obtain Microsoft Support Files from Online Services

    ARTICLE-ID: Q192021
    TITLE : Word Components Available on Office Update Web Site


  • If running Windows 95, upgrade to Microsoft Windows 95 Service Pack 1:

    You can download the latest driver from the following Microsoft World Wide Web site:

    http://support.microsoft.com/support/downloads/default.asp


    Windows 95 Service Pack 1 (SP1) contains updated printer drivers for the following printers: 

    
   HP DeskJet 310
   HP DeskJet 320
   HP DeskJet 500C
   HP DeskJet 520
   HP DeskJet 540
   HP DeskJet 550C
   HP DeskJet 560C
   HP DeskJet Portable


Method 2: Clear the Background Printing Option

To clear the background printing option, follow these steps:

  1. On the Tools menu, click Options, and then click the Print tab.


  2. Click to clear the Background Printing check box.


  3. Click OK.


Method 3: Set the Printer Driver Spool Settings to "Print Directly to Printer"

To change the printer driver's spool settings, follow these steps:

  1. Click the Start button, point to Settings, and then click Printers.


  2. Right-click the printer icon for your particular printer driver and click Properties.


  3. Click the Details tab and then click Spool Settings.


  4. Click to select Print Directly to Printer.


  5. Click OK twice.


Method 4: Change the Graphics Mode from Vector to Raster

To change the graphics mode from vector to raster, follow these steps:

  1. Click the Start button, point to Settings, and then click Printers.


  2. Right-click the printer icon for your particular printer driver and click Properties.


  3. Click the Graphics tab.


  4. Under Graphics mode, select Use Raster Graphics, click Apply, and then click OK.


Method 5: Add an Extra Page to Your Document

Sometimes adding a blank page to the end of your document allows the printing of multiple copies. To do this in Word, follow these steps:

  1. Press CTRL+END to go to the bottom of the document.


  2. On the Insert menu, click Break.


  3. Under Insert, select Page Break, and then click OK.


Method 6: Upgrade Third-Party Printer Drivers


If you are using a third-party printer driver, contact the printer driver vendor to see whether they have an updated printer driver. If they do, upgrade to that driver.

The following section of this article gives steps for workarounds for specific printer drivers.

HP DeskJet 870CSE

If you are using the HP DeskJet 870CSE printer driver, follow these steps:

  1. Click the Start button, point to Settings, and then click Printers.


  2. Right-click the printer icon for HP Deskjet 870CSE.


  3. Click the Paper tab.


  4. Click to select Ordered Printing. NOTE: This allows your pages to print from back-to-front.


  5. Click OK twice.


Epson Stylus 600 Inkjet Color

If you are using the Epson Stylus 600 Inkjet Color printer driver, follow these steps:
  1. In Microsoft Word, click Options on the Tools menu, and then click the Print tab.


  2. From the Default Tray list, select Auto Sheetfeeder.


  3. Click OK.



Hewlett-Packard LaserJet 5P

If you are using HPPCL5MS.DRV legacy printer driver, follow these steps:
  1. Click the Start button, point to Settings, and then click Printers.


  2. Right-click the printer icon for HP 5P.


  3. Click Print Quality tab.


  4. In the Graphics Mode list, select Raster.


  5. Click OK twice.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q137243 Can't Print Multiple Copies from Word


ARTICLE-ID: Q139937 Cannot Print More Than 99 Copies with HP LaserJet Series II


ARTICLE-ID: Q120867 Can't Print Multiple Copies or Color to the Canon BJ-600C


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: printing including envelopes Pages

Keywords : kbenv kbfile kbprint kbdta word97 wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: May 13, 1999
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