WD2000: ErrMsg: "There has been a network or file permission error. The network connection may be lost. <Filename.doc>"

ID: Q212347

The information in this article applies to:

Microsoft Word 2000

ERROR MESSAGE

When you are working over a network and you save a document in Word, the following error message may appear:

There has been a network or file permission error. The network connection may be lost. <Filename.doc>

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

The document is open on two or more computers that are running different operating platforms.

The Always Create Backup Copy option is turned on, with a server or operating system that does not support long file names.

You are saving to a MAPROOT type network drive connection on a NetWare server where spaces exist in the file or folder name.

An anti-virus program that is running on the network has the ability to scan for macro viruses in documents in shared network folders.

On a Novell network, the AutoRecover files path is either blank or set to a network drive.

WHAT TO TRY

The document is open on two or more computers that are running different operating platforms.

Method 1: Move the document to your local hard disk for editing. Move it back to the server after you finish.

Method 2: Save a copy of the file with a different file name, and work on the copy, either on your hard disk or on the server.

NOTE: As an example of the situation that can cause this error message, if the document is open on a Macintosh computer and you open it on a second computer running Windows or Windows NT, the error occurs when either user tries to save the document.

This problem results from a difference in the way that Macintosh OLE and Windows OLE open files. As a result, you cannot save a file on two different operating platforms at the same time.

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The Always Create Backup Copy option is turned on, with a server or operating system that does not support long file names.

Turn off the Always Create Backup Copy option by doing the following:

On the Tools menu, click Options.

Click the Save tab.

Click to clear the Always Create Backup Copy option.

NOTE: This option copies the previous version of the document as a backup copy with the name "Backup of <filename>". As a result, Word cannot create a backup copy on server or operating systems that only support 8.3 file names (file names with eight characters and a three-letter extension).

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You are saving to a MAPROOT type network drive connection on a NetWare server where spaces exist in the file or folder name.

Method 1: Move the document to your local hard disk for editing. Move it back to the server after you finish.

Method 2: Check the directory and file names. Do not use spaces in the directory or document names.

Method 3: Do not use MAPROOT-drive connections. Map your drive connections to the volume-level only.

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An anti-virus program that is running on the network has the ability to scan for macro viruses in documents in shared network folders.

Turn off the anti-virus protection on the network server and then try to save the document. Contact your anti-virus protection software company for additional details or updates to their programs.

NOTE: As an example of a situation in which this error may occur, if you have

a shared folder on a network server

an anti-virus program is running on the network server that is set to monitor the shared folder,

when you try to save a document (across the network) to the shared folder, the anti-virus checker may cause the error to occur.

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On a Novell network, the AutoRecover files path is either blank or set to a network drive.

Set the AutoRecover files path to your local hard disk. To change the AutoRecover path, use the following steps:

On the Tools menu, click Options.

On the File Locations tab, select AutoRecover files and then click Modify.

Change the Modify Location dialog box to a folder on your local hard disk, and then click OK.

Click OK to close the Options dialog box.

MORE INFORMATION

Additional query words: ibm ibmav pc-cillin intel landesk macafee netshield v-shield

Keywords : kbnetwork kbole kbdta word97 wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb