WD2000: Err Msg: "Word could not load this add-in program or document template"

ID: Q224044

The information in this article applies to:

Microsoft Word 2000

ERROR MESSAGE

When you start Word, the following error message appears:

Word could not load this add-in program or document template.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

The add-in program or document template may be corrupt, the incorrect version, or incompatible with Word 2000.

WHAT TO TRY

The add-in program or document template may be corrupt, the incorrect version, or incompatible with Word 2000.

To resolve this problem, you must remove the add-in program or document template.

To remove an add-in program or document template, do the following:

On the Tools menu, click Templates and Add-Ins.

In the Global templates and add-ins list box, select an item and click Remove to delete it from the list.

NOTE: Clearing a check box unloads the item but doesn't delete it from the list. To automatically load a template or add-in every time you start Word, place the template or add-in in the Word Startup folder.

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Additional query words: OFF2000

Keywords : kbdta
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbinfo