WD2000: Err Msg: "Logon failed. You must log on to Microsoft Exchange to access your address book."

ID: Q224052

The information in this article applies to:
  • Microsoft Word 2000

ERROR MESSAGE

When you try to use your Outlook Contact list in Word, the following error message appears:

Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error".
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


CAUSE

The Use Netscape Messenger from MAPI-based applications option is selected in Netscape Communicator.


WHAT TO TRY

The Use Netscape Messenger from MAPI-based applications option is selected.

Use one of the following methods appropriate for your situation:

Method 1: Turn off Netscape Messenger as the Default E-mail Application

Use the following steps to turn off Netscape Messenger as the default e-mail application:
  1. Quit Microsoft Word and all other Windows applications.


  2. Start Netscape Communicator (Netscape Navigator).


  3. On the Edit menu, click Preferences.


  4. Under Category, select Mail & Newsgroups.


  5. Click to clear the Use Netscape Messenger from MAPI-based applications option, and then click OK.


Method 2: Use Fixmapi.exe

  1. Quit all Windows applications.


  2. On the Windows Start menu, click Run.


  3. In the Open box, type Fixmapi.exe and click OK.


For additional information about Fixmapi.exe, click the article number below to view the article in the Microsoft Knowledge Base:
Q228457 Description of the Fixmapi.exe Tool Included with Internet Explorer 5
Back to Top

Additional query words: OFF2000

Keywords : kbdta wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: August 9, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.