WD2000: Cutting Text in Word Document Causes Illegal Operation (IPF)

ID: Q224611

The information in this article applies to:

Microsoft Word 2000

SYMPTOMS

When you use the Cut command (Edit menu) to delete text from a Word document, the following error message may appear:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details, the following error message appears:

WINWORD caused an invalid page fault in module MSO9.dll at 015f:<address>.

-or-

WINWORD caused an invalid page fault in module WINWORD.EXE at <address>.

This problem has been reported to occur in Microsoft Word when you use any of the following applications:

Exceed 6.0.1
Ecco Professional 3.01

WORKAROUND

To prevent these problems from occurring in Word, use the Copy command to copy the selected text (do not use the Cut command). After the text has been copied, delete the text from where you do not want the text to appear.

-or-

For other possible workarounds for these problems, contact the vendor appropriate for your situation:

Exceed 6.0.1

For more information about this problem and possible resolution, please contact Hummingbird Communications for an update to Exceed 6.0.1.

Hummingbird Communications LTD
1 Sparks Avenue
North York, Ontario
Canada M2H 2W1
Telephone: (416) 496-2200

World Wide Technical Support
Telephone: (613) 548-4355 (8AM - 7PM EST)
Fax: (613) 548-7616

Web site: http://www.hummingbird.com/
E-mail: hbi-support@kingston.hummingbird.com

Ecco Professional 3.01

For more information about this problem and possible resolution, please contact NetManage for an update of Ecco Professional 3.01 to version 3.03.

NetManage
7545 Irvine Center Drive
Suite 100
Irvine, CA 92618
Telephone: (949) 753-0800
Fax: (949) 753-0480

Technical Support Telephone: (425) 885-0559

Web site: http://www.netmanage.com/
E-mail: support@netmanage.com

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kbdta wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug