WD2000: Summary of Known Third-Party Conflicts with Word 2000

ID: Q225208

The information in this article applies to:
  • Microsoft Word 2000

SUMMARY

This article lists third-party extensions that are known to conflict with Microsoft Word 2000 for Windows.

For information about how to contact any of the companies discussed in this article, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


MORE INFORMATION

ACT!

Problem:

Case 1 (Standard installation):

When you configure ACT! 4.0, only Microsoft Word versions 7.x - Word 97 are available in Setup. When you activate the Word processor from within Act (for example, mail merge, letter, and so on), the following error message appears:
Word processor not found on system: Microsoft Word 7.x-Word 97
Case 2 (Upgrade):

When you try to access Word through the Write, Letter, or other feature from within ACT!, the following error message may appear:
Unknown ProductVersionMajor in . . .winword.exe.
Resolution:

According to Symantec, a patch will be posted on the Symantec Web site.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Q233555 WD2000: Activating Word from Within ACT! May Cause Error

Avery Label Wizard 2.0

Problem:

When you install the Avery Label Wizard 2.0 with Word 2000, the following error message appears:
Setup cannot find the program you selected.

Microsoft Word 97

The Avery Wizard may not work until the selected program is correctly installed.
When you click OK, Setup continues and the Avery Label Wizard is installed. However, when you try to run the wizard from the Start menu, the following error message appears:
Cannot run Microsoft Word. Please start Word first, then start the Avery Wizard.
Resolution:

After you start Word 2000, you can access the Avery Label Wizard.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Q238236 WD2000: Error Message Installing Avery Wizard 2.0

Dragon Systems

Problem:

When you start the Legal Pleading Wizard in Microsoft Word 2000, the following error message may appear:
The project item cannot be copied.
Resolution:

Please contact Dragon Systems and/or WestGroup for an updated add-in designed for Microsoft Word 2000.

For additional information this issue, click the article number below to view the article in the Microsoft Knowledge Base:
Q235678 WD2000: Legal Pleading Wizard Error Message: 'The project item cannot be copied'

Eudora Pro 4.1

Problem:

When you copy text from QUALCOMM Eudora Pro 4.1 and attempt to paste into a Word 2000 document, the text is not pasted.

Workaround:

To work around this problem, paste the text into a Word 2000 document as either Formatted Text (RTF) or Unformatted Text, using the following steps:
  1. After copying text from Eudora Pro 4.1, switch to your Microsoft Word 2000 document.


  2. On the Edit menu, click Paste Special.


  3. In the Paste Special dialog box, click to select either Formatted Text (RTF) or Unformatted Text, and then click OK.


For additional information issues with Eudora, click the article number below to view the article in the Microsoft Knowledge Base:
Q224687 WD2000: Cannot Paste Text From Eudora Pro 4.1

EZ-Photo

Problem:

When you click the EZP toolbar button installed by the EZ-Photo add-in, the following error message appears:
Microsoft Word Err=1220, "Word cannot find or run the application."
Resolution:

The problem is caused by an EZPhoto.dot file that is loaded as a Word add-in upon Word Startup and that writes information to your existing default template, Normal.dot, that is not compatible with Word 2000.

For additional information issues with EZ-Photo, click the article number below to view the article in the Microsoft Knowledge Base:
Q224727 WD2000: 'Word cannot find or run the application' with EZ-Photo

ImageStream 97

Problem:

Microsoft has received reports that if you have installed the ImageStream 97 graphics converters (a third-party set of filters for importing additional formats), Word 2000 may crash after choosing Picture from File from the Insert menu.

Word immediately crashes without any error message (same happens with Excel 2000 and PowerPoint 2000).

Resolution:

Remove the graphics filters.

Naturally Speaking

Problem:

After you install Microsoft Word 2000 and Dragon Naturally Speaking version 3.5, Naturally Speaking displays the following error message:
Unable to initialize the dictation module.
Resolution: For additional information this problem, click the article number below to view the article in the Microsoft Knowledge Base:
Q235588 WD2000: ErrMsg: " Unable to initialize the dictation module" Starting Naturally Speaking

Symantec Fax Starter Edition

Problem:
  • When you click the Font menu in Word, nothing happens.

    -or-


  • You may be prompted repeatedly for the recipient's number.


Workaround:

To prevent Word from hanging when you use Symantec, use one of the methods described below:
  • Method 1: Turn off the fax cover sheet option in the Fax Wizard.


  • Method 2: Print with Symantec Fax Starter Edition instead of the Word Fax Wizard.


For additional information faxing issues with Symantec Fax Starter Edition, click the article number below to view the article in the Microsoft Knowledge Base:
Q220329 WD2000: Fax Wizard and Outlook with Symantec Fax Starter Edition Request Fax Number Repeatedly

Voice Xpress

Problem:

When you start Word 2000, the following error message appears:
Compile error in hidden module: modMain
Resolution:

To work around this problem, remove the Voice Xpress add-in files from the Startup folder. For additional information about this problem, click the article number below to view the article in the Microsoft Knowledge Base:
Q230084 WD2000: ErrMsg: 'Compile Error in Hidden Module ModMain'

WinFax PRO

Problem:

When you try to send a fax from Microsoft Word using the Fax Wizard, your computer may stop responding, or nothing may happen.

Resolution:

Upgrading to WinFax PRO 9.02 has been reported to resolve the problem. However, Symantec has posted that the WinFax PRO 9 macros for Word do not work with Word 2000. According to Symantec, revised macros will be posted on the Symantec Web site.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Q225232 WD2000: No Response or Hang When Sending Fax to WinFax PRO


REFERENCES

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3rd

Keywords : kbdta wd2000 WDDtir
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbinfo


Last Reviewed: January 19, 2000
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