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SUMMARY
Microsoft Word 2000 Instrumented Version (IV) is a research program that helps Microsoft gather information about how certain functions in Word and Office are used. This article describes where to find technical support if you need assistance with Word 2000 Instrumented Version. MORE INFORMATIONOverviewIf you require assistance with any of the following items relating to Word 2000 Instrumented Version, please contact Griggs-Anderson at (800) 983-2970:
http://www.microsoft.com/support/supportnet/overview/overview.asp Whom to Call for Technical Support or AssistanceIf you have problems of any kind during your research, you may contact Griggs-Anderson by sending e-mail to techsupport@gar.com, or by calling (800) 983-2970, Monday through Friday between the hours of 8:30 a.m. to 5:30 p.m., Pacific Time.No-Charge Assisted Personal SupportIf you acquired this product as a stand-alone retail product, you are eligible for unlimited no-charge assisted Personal Support during regular business hours. You can receive no-charge Personal Support via the Web or telephone. When submitting incidents, please be prepared to provide your Product ID ("PID") number. The PID for Word 2000 is a 20-digit number. To determine what your PID is, click About Microsoft Word on the Help menu.When you contact Product Support Services, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information:
Support via the WebWeb-based support on the Microsoft Personal Online Support site is available 24 hours a day, 7 days a week. Any time day or night you can submit a no-charge incident via the Web to a Microsoft Support Professional. You receive notification from Microsoft that your solution is available and your answers are ready during regular business hours. Connect to Online Support at the following Web site:http://www.microsoft.com/support Support via PhoneIn the U.S., call (425) 454-2030.NOTE: This number is based in Redmond, Washington, so your phone company may charge you for your call. Contact your long-distance provider for rate information. Regular business hours for no-charge assisted Personal Support are 5 a.m. to 9 p.m. Pacific Standard Time Monday through Friday and 9 a.m. to 3 p.m. Pacific Time Saturdays, excluding holidays. In Canada, call (905) 568-2294. NOTE: This number is based in Mississauga, Ontario, so your phone company may charge you for your call. Contact your long-distance provider for rate information. In Canada, regular business hours for no-charge assisted support are 8 a.m. to 8 p.m. Eastern Time Monday through Friday, excluding holidays. Paid Assisted Personal SupportIf you need help after hours, or if you have used up or are not eligible for no-charge Personal Support, you can use Pay-Per-Incident Support via Personal Online Support or telephone. Support fees are billed to your VISA, MasterCard, or American Express card. The following support telephone numbers are available 24 hours a day, seven days a week, including holidays. The phone numbers and fees are as follows:
Additional query words: wordiv iv
Keywords : kbdta wd2000 |
Last Reviewed: January 5, 2000 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |