WD2000: DMM: Remove Does Not Uninstall After Upgrade to Newer Version

• Microsoft Word 2000

SYMPTOMS

If you attempt to remove Direct Mail Manager (DMM) after upgrading it to a newer version, DMM is not removed.

WORKAROUND

To remove Direct Mail Manager after you have upgraded it to a newer version, do the following steps:

1. Quit Direct Mail Manager and all Windows applications.



2. On the Windows Start menu, point to Settings and click Control Panel.



3. Double-click Add/Remove Programs.



4. On the Install/Uninstall tab, click to select Microsoft Direct Mail Manager in the installed programs list.



5. Click Add/Remove.



6. Click Yes to the following message:




Are you sure you want to uninstall this product?

NOTE: DMM Setup will run and remove Microsoft Direct Mail Manager from the installed programs list on the Install/Uninstall tab. However, DMM is not actually removed at this point.


7. Click OK to close the Add/Remove Programs Properties dialog box.



8. In the Control Panel dialog box, click Close on the File menu to quit Control Panel.



9. Start Direct Mail Manager. To do this, on the Windows Start menu, point to Programs, point to Microsoft Office Small Business Tools, and then click Microsoft Direct Mail Manager.



10. In Direct Mail Manager, click Cancel.
    
    NOTE: If Cancel is not available and DMM comes up to either Resume or Start Over, click Start Over and then click Cancel.



11. On the Windows Start menu, point to Settings and click Control Panel.



12. Double-click Add/Remove Programs.



13. On the Install/Uninstall tab, click to select Microsoft Office 2000 Disc 2 (or Microsoft Word 2000 Disc 2) and click Add/Remove.



14. In the Maintenance Mode dialog box, do one of the following:



• To remove only Microsoft Direct Mail Manager, do the following steps:



1. Click Add or Remove Features.



2. Expand Microsoft Small Business Tools. To expand, either double-click Microsoft Small Business Tools, or click the plus sign to the left of Microsoft Small Business Tools.



3. Click the icon for Microsoft Direct Mail Manager and click to select Not Available.



4. Click Update Now. When Setup has completed, click OK.



5. Click OK to close the Add/Remove Programs Properties dialog box and then click Close on the File menu to close Control Panel.




-or-


• To completely remove all of the applications, including Microsoft Direct Mail Manager, installed from CD2, do the following steps:



1. Click Remove Office.



2. Click Yes to the following message:




Are you sure you want to remove Microsoft Office 2000?

When Setup has completed, click OK.


3. Click OK to close the Add/Remove Programs Properties dialog box and then click Close on the File menu to close Control Panel.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When you update Microsoft Direct Mail Manager to a newer version, the DMM Setup program reinstalls itself as a separately installed program. This results in Microsoft Direct Mail Manager being listed as a separate program when you view the installed programs list of the Install/Uninstall Programs Properties dialog box. (On the Windows Start menu, point to Settings and then click Control Panel. In Control Panel, double-click Add/Remove Programs.)

For additional information about Direct Mail Manager (DMM) not uninstalling when you remove the installation of Microsoft Office 2000 Disc 2 Small Business Tools, please click the article number below to view the article in the Microsoft Knowledge Base:

Q216095 WD2000: Removal of Small Business Tools Doesn't Uninstall DMM

Additional query words:

Keywords : kbdta wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug