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SUMMARY
This article is part 2 of a series of two Microsoft Knowledge Base articles that present a systematic approach to eliminating error messages in Microsoft Word 2000 running under Microsoft Windows 95 or Windows 98 when you try to import graphics files into a Microsoft Word document. Q232496 WD2000: Part 1: Troubleshooting Failure to Import Graphics Images MORE INFORMATION
Troubleshooting Graphics Image Import Failure (continued) Troubleshooting Graphics Image Import Failure (continued)By this point, the graphics image import failure appears difficult to solve, and a different approach to troubleshooting may be needed. The rest of this article discusses a troubleshooting method in which you start Word with the "/a" switch and then start Windows in Safe Mode. If this does not solve the graphics image import problem, the problem may be related to a bad installation of Word. If this solves the graphics image import problem, you will be presented with a few more ideas for solutions.Starting Word As Cleanly As PossibleIn this procedure, you start Word with the /a switch. This starts Word in the most basic environment possible.To do this, do the following steps:
C:\Program Files\Microsoft Office\Office "C:\Program Files\Microsoft Office\Office\WinWord.exe" /a If the problem does not occur, do the following:
C:\Program Files\Microsoft Office\Office\StartupNOTE: The Startup folder on your system may be located in a different location. Starting Word with Windows in Safe ModeSafe Mode starts Windows 95/98 in the simplest way possible. It bypasses many drivers and supporting files that could cause problems if they are damaged. For additional information about how to start Windows in Safe Mode, please see the following articles in the Microsoft Knowledge Base: Q180902 How to Start a Windows 98-Based Computer in Safe Mode Q122051 How Windows 95 Performs a Safe-Mode StartNow start Microsoft Windows in Safe Mode and try to import your graphics file:
If the problem does not occur, you have determined that something within the Windows environment (or something that is loading when Windows starts) is causing the problem. For more help in determining what is causing this problem, please see the "Microsoft Support Options" section of this article. Back to Topics Repairing Microsoft Word or Microsoft OfficeIf the graphics import failure still occurs, it is likely that Word or Office files have become damaged. This section guides you through a process of removing and reinstalling Word or Office to achieve the cleanest possible reinstallation.The easiest way to correct a Word or Office installation is to run a Repair Office (or Repair Word). Although this is very fast and frequently corrects the problem, there are situations in which it does not correct the problem, and a more complete removal and reinstallation may be necessary. To perform a repair of Word or Office, do the following steps:
If the problem is corrected, you may have identified the problem as being a damaged file. If Word fails to work correctly, continue troubleshooting using the steps in the "Removing Word or Office" section of this article. Back to Topics Removing Microsoft Word or Microsoft OfficeThis procedure guides you through the steps for removing as much of Word or Office as possible. After the removal, you install Word or Office again.CAUTION: This procedure can result in data loss. Before performing the steps in the remainder of this article, you should back up any user files that may be important. This includes custom templates, documents, and the Normal.dot file. Use the Setup program to remove as many files as possible. To use Setup to remove Word or Office, follow these steps:
Cleaning the SystemNOTE: Verify that you have backed up your documents, templates, and the Normal.dot file before you proceed with these steps.
For additional information about download instructions for Eraser 2000, click the article number below to view the article in the Microsoft Knowledge Base: Q239938 OFF2000: Utility to Completely Remove Remaining Office Files C:\Program Files\Microsoft Office\ C:\Program Files\Common Files\ For additional information about Disk Cleanup, please see the following article in the Microsoft Knowledge Base: Q186099 Description of the Disk Cleanup Tool in Windows 98 For additional information about ScanDisk, click the article number below to view the article in the Microsoft Knowledge Base: Q186365 Description of ScanDisk for Windows (Scandskw.exe) in Windows 98 For additional information about Disk Defragmenter, click the article number below to view the article in the Microsoft Knowledge Base: Q186171 Description of the Disk Defragmenter Tool in Windows 98 Reinstalling Microsoft Word or Microsoft OfficeAt this point, all traces of Word or Office have been removed from the computer and the system is optimized. You can now run the Word or Office Setup from the original location to install the programs.After Setup is complete, start Word as you normally start it (without using the /a switch), and try to reproduce the problem. If the problem is corrected, you may have identified the problem as being a damaged file. Back to Topics Microsoft Support OptionsIf you cannot resolve this issue, several support options are available to assist you.Quickly Find Answers Yourself OnlineUse Microsoft Personal Online Support to search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search.To begin your search, go to the following Web address: http://support.microsoft.com/support/ Microsoft Product SupportContact a Microsoft Product Support professional to assist you with troubleshooting problems.For more information about obtaining help with troubleshooting Microsoft Windows, click Help Topics on the Help menu in Windows Explorer. On the Contents tab, double-click to open the Troubleshooting book. Then double-click to open the Contact Microsoft Technical Support book to view your support options. For more information about obtaining help with troubleshooting Microsoft Word, click About Microsoft Word on the Help menu, and then click Tech Support. For additional information about Microsoft support services, please click the article number below to view the article in the Microsoft Knowledge Base: Q102344 Microsoft Product Support Options Q&A Microsoft Solution ProvidersMicrosoft Solution Providers are independent organizations that have teamed with Microsoft to use technology to solve business problems for companies of all sizes and industries.To locate a Microsoft Solution Provider in your area in the U.S. and Canada, call the Microsoft Sales Information Center at (800) 426-9400. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at: http://www.microsoft.com/worldwide/default.htm Back to Topics Additional query words: tshoot corrupt
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