WD2000: Opening Word 95 Document Causes Video Corruption/Hang

ID: Q245771

The information in this article applies to:

Microsoft Word 2000

SYMPTOMS

When you open a Word for Windows 95 document in Word 2000, different color lines and dots may appear within the text of the document, and your computer system may stop responding (hang).

This problem is known to occur with the following video adapter cards and driver versions:

VooDoo 3 3500TV-based Accelerator

RESOLUTION

To correct this problem, download and install the updated video driver for version 1.02.18 or later. An updated video driver can be obtained from 3dfx Interactive, Inc. from the following Web address:

http://www.3dfx.com/

For more information, please contact 3dfx:

3dfx Interactive, Inc.
4435 Fortran Drive
San Jose, CA 95134

Main Telephone: (888) FOR-3DFX
Technical Support: (800) 234-4334

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

For information about how to contact 3dfx, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: screen drv

Keywords : kbdta wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb