WD2000: Word Crashes When Embedding TrueType "Characters in Use Only"

• Microsoft Word 2000

SYMPTOMS

When you save a document with embedded TrueType fonts, Word may crash. An error message similar to the following may appear:

In Microsoft Windows 95 or Windows 98

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

WINWORD caused an invalid page fault in WINWORD.EXE at 0137:304860b2.

An application error has occurred and an application error log is being generated.

Winword.exe

Exception: access violation (0xc0000005), Address 0x304881c0.

CAUSE

This problem occurs when all of the following conditions are met:

• The Embed TrueType fonts option under Save options is selected.
  
  -and-



• The Embed characters in use only option under Save options is selected.
  
  NOTE: To access the two above options, on the Tools menu, click Options and then click the Save tab. Or click Save on the File menu and then click Tools. On the Tools menu, click General Options.
  
  -and-



• You are embedding a font for which there is a separate *.TTF file for bold but no separate *.TTF file for bold/italic; for example, Tahoma.
  
  -and-



• There are at least 32 characters of this font formatted in bold in the document.
  
  -and-



• There are also characters of this font formatted in bold/italic in the document.

RESOLUTION

To work around this problem, clear the Embed characters in use only option. To do this, follow these steps:

1. Open your Word document that is exhibiting this problem.



2. On the Tools menu, click Options.



3. On the Save tab, clear the Embed characters in use only check box, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. 

Additional query words:

Keywords : kbdta wd2000
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug